Committed to providing positive hospitality through its Planet 21 programme, AccorHotels has appointed ambassadors at each of its hotels to oversee a range of social and environmental actions. After their recent gathering for “Ambassadors’ Day”, they departed even more motivated and dedicated than ever!

A global leader in hotel services, AccorHotels is present in over 90 countries and, each day, welcomes around 500,000 guests, supplying them with water, power, food, etc. Long aware of its social and environmental responsibility, the group launched its Planet 21 programme. Structured around 21 targets to be reached by 2015, this initiative contributed to a general growth in awareness via the organisation of a series of concrete actions: use of eco-labelled products, rainwater harvesting, solar production of electricity and heating, funding of reforestation projects, support for the protection of children from abuse… And the highly positive results included reductions in our consumption of water (down 15% between 2011 and 2015) and energy (down 10%), as well as reduced CO2 emissions (down 10%).

Planet 21: a new chapter

In continuation of this programme, a new 2016-2020 action plan has been developed. Its aim? To generate sustainable wealth and to limit the group’s negative impact. Among the programme’s host of actions, special emphasis will be placed on the following two areas:

  • encouraging healthy and sustainable diets while at the same time limiting food waste within its restaurants;
  • involving its hotels in the energy transition by aiming for carbon neutral buildings.

All of this will be done with the involvement of the various stakeholders, i.e. our guests, staff, partners and local communities.

The Ambassadors’ Day event 

In January, AccorHotels organised the “Ambassadors’ Day Benelux” in Rotterdam. There, the managers of each hotel’s Planet 21 programme were invited to discuss their role, responsibilities, their respective actions, and any suggested improvements… The attendees also took part in an external activity: the collection of plastic waste polluting the Rotte, the river that passes through Rotterdam. All of this waste will be recycled by the social enterprise Plastic Whale and then used in the construction of boats. So it was an educational and inspiring day in equal measure!